Last updated: 11 October 2026

Privacy Policy

Preenzy is operated by Ambel Tech Innovation Inc.

Preenzy handles information needed to create accounts, show provider profiles, manage bookings, support payments, and keep a clear record of activity on the platform.

Information we collect

We may collect information you provide directly, including:

Account details such as name, email address, phone number, and password.
Booking details such as service, appointment time, address, notes, and price.
Optional SMS details such as the verified notification number, consent and opt-out history, delivery status, and the booking or account the preference belongs to. Preenzy does not store phone verification codes or inbound message bodies.
Provider details such as business name, services, photos, service area, and Stripe verification status.
Provider entity declarations, team invitations, memberships, roles, service assignments, and access history.
Support messages and feedback sent through Preenzy.

How we use information

We use information to create and secure accounts, show relevant professionals, confirm appointments, process payments, communicate about bookings, manage provider profiles, send optional essential booking SMS after phone verification and consent, and improve the platform experience.

Booking information may be shared between the client and provider so the appointment can happen. We may also share information with service providers that help us operate the platform, such as payment, hosting, analytics, and communication tools.

Twilio handles phone verification and essential booking SMS. SMS is optional, is not a condition of booking, and is not used for promotions under the current service.

For team businesses, the owner can see the business roster, shared booking activity and service assignments. Staff can see their own profile, calendar, assigned services and bookings. Staff do not receive the business's bank details, payout totals, platform commission records or other professionals' transactions.

Payments

Full card details are handled by payment processors. Payment records may include transaction status, amount, fee, refund, and payout details.

Stripe collects identity documents, bank information, tax identifiers, company structure, representatives and beneficial-owner information when required. Preenzy stores Stripe account status and non-sensitive requirement codes, not those underlying verification values.

Google sign-in

If you choose Google sign-in, we receive your Google account identifier, email address, email verification status and basic profile name. We use these details to authenticate you, suggest your name during signup, and connect your Google identity to your Preenzy client account. Linking an existing password account also requires your password and explicit confirmation.

We store your Google account identifier with its Preenzy account link and keep your account email in our database. The suggested Google profile name is held in a temporary signup record; your saved name is the one you enter when completing signup. Google identity tokens are used to verify sign-in and are not retained for later Google API access. We do not receive your Google password or request access to Gmail, contacts, calendars or other Google files.

Google processes the authentication request. Our database and hosting providers process the account information needed to operate Preenzy. We use your account email for the account and booking communications described in this policy.

You can revoke Preenzy's Google access in your Google account settings. This does not delete your Preenzy account or its booking and payment records. To keep password access, create a password through Preenzy's password setup process. For account deletion or questions about Google account data, contact support@preenzy.com. The retention limits and exceptions described under Your choices also apply.

Your choices

You may request account updates, ask for certain communications to stop, or request account deletion where available. Some booking, payment, and security records may need to be kept for legal, tax, fraud prevention, or dispute handling reasons.

You can turn off account SMS in your settings or reply STOP to a Preenzy message. Replying START may restore messages after a text opt-out. Booking-specific guest consent applies only to that booking.

Contact

For privacy questions, contact Preenzy through the contact page and choose privacy or account help in your message.