Last updated: 11 October 2026

Terms of Service

Preenzy is operated by Ambel Tech Innovation Inc.

These terms explain the basic rules for using Preenzy. Clients use Preenzy to discover and book services. Providers use Preenzy to present services, manage availability, and receive confirmed bookings.

The platform

Preenzy is a marketplace that connects clients with independent grooming professionals and businesses. Providers are responsible for the services they offer, their prices, their availability, and the quality of their work.

Accounts

You are responsible for keeping your account information accurate and secure. Do not use another person's account or create an account using false information.

Provider owners may register as an individual or a Canadian for-profit business. A business owner may invite staff to separate professional profiles. Invitations are personal to the invited email, and staff must keep their own sign-in secure.

Bookings

A booking is created when a client chooses a service, time, location, and confirms the appointment through Preenzy. Clients should provide accurate appointment details and be available at the chosen location and time.

Providers

Providers must keep services, prices, service areas, photos, Stripe verification, and availability accurate. Preenzy may remove or suspend provider profiles that appear incomplete, inaccurate, or unsafe.

Business owners control the shared service catalogue, prices, team access and service assignments. Staff control their own profile and availability, and can access only their assigned operational activity. Stripe verification covers the payout entity and representatives required by Stripe. It is not a professional licence, background check or endorsement of every staff member.

Payments and cancellations

Prices, fees, cancellation windows, refunds, and payout timing should be shown before a booking is confirmed. Payment processing may be handled by third-party payment services.

All bookings under a business are paid to that business's connected Stripe account. Preenzy does not divide or send staff wages. Any payment arrangement between a business owner and staff is outside Preenzy.

If Preenzy approves a client no-show charge and the client believes the decision is incorrect, the client must contact support@preenzy.com. Preenzy aims to respond within three business days. This is a support response target, not a three-day limit for the client to contact Preenzy.

Communications

Transactional email is the main communication channel. Essential appointment and urgent booking SMS is optional and requires verification of the receiving mobile number and explicit consent. SMS consent is not a condition of booking or purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Guests who enable SMS after checkout consent only for that booking. Preenzy does not use the essential SMS service for promotions.

User conduct

Clients and providers must treat each other respectfully, avoid unsafe or unlawful behaviour, and use Preenzy only for legitimate booking activity.

Contact

Questions about these terms can be sent through the contact page.